Use Case

AI-Powered Customer Support

Resolve 70% of customer inquiries automatically with AI agents. Provide instant, accurate support 24/7 while freeing your team for complex issues.

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70%
Tickets Auto-Resolved
45%
Faster Response Time
24/7
Support Availability
92%
CSAT Score

How It Works

Your AI support agent handles the entire customer journey from first contact to resolution.

1

Customer Inquiry

Customer sends message via chat, email, or social

2

AI Analysis

AI analyzes intent, sentiment, and priority

3

Knowledge Search

Searches your knowledge base for relevant answers

4

Response or Escalation

Resolves directly or routes to right human agent

Support Automation Features

Everything you need to deliver exceptional customer support at scale.

AI-Powered Responses

Train AI agents on your knowledge base to answer customer questions accurately and consistently 24/7.

Smart Ticket Routing

Automatically categorize and route tickets to the right team based on content, priority, and agent skills.

Instant Resolution

Resolve common issues instantly with automated workflows. Password resets, account lookups, and more.

24/7 Availability

Provide round-the-clock support without staffing night shifts. AI handles off-hours inquiries.

Performance Analytics

Track CSAT, resolution time, and agent performance. Identify bottlenecks and optimize workflows.

Human Handoff

Seamlessly escalate complex issues to human agents with full context preserved.

Works With Your Tools

Connect to your existing helpdesk, CRM, and communication tools.

Zendesk

Helpdesk

Intercom

Chat

Freshdesk

Helpdesk

HubSpot

CRM

Salesforce

CRM

Slack

Communication

Gmail

Email

Notion

Knowledge Base

Ready to Transform Your Support?

Join teams using Lither to deliver instant, accurate customer support 24/7.