Changelog
Changelog
Latest product updates, new features, and improvements.
We share notable product updates here. Dates and version numbers reflect our internal release cadence and may not list every change.
v2.17.0
Latest releaseNewSeptember 2026- FixedThe settings panel for an agent is in your language. Every heading in it and every tab under them — more than twenty rows — were shown in English no matter which language you had chosen, even though the translations were already written
- ImprovedThe list of sections beside a page looks the same wherever you meet it. Settings, the marketplace, the documentation and an agent’s settings each drew their own: different widths, different spacing, a grey panel behind one of them. They are one control now
- ImprovedThe map page carries the same heading as everywhere else, including the line telling you which workspace and product you are in. It was the last page still drawing its own, in a smaller size and with no such line
- ImprovedFour more places where you type an address now search as you type: a contact’s address, a stop added to a route, a stop added to a driver’s day already in progress, and an address being corrected after an import. That last one matters most — it is where a bad address from a spreadsheet gets fixed, and until now it could only be replaced with another one the map might also fail to find
- ImprovedCreating a compliance framework happens in a window you can move, put down and come back to, and what you had written is still there. It was a box that covered the list you were working from and lost everything if you clicked beside it
v2.16.0
September 2026- NewCloud VMs has a page of its own. Renting a machine by the hour, watching it provision and seeing what it costs used to live at the bottom of the page about AI models — a thing you pay for monthly, filed under something else
- NewField service job addresses search as you type, the same way route stops always have. A typed address that no map can find used to be accepted quietly and then refused at dispatch, long after whoever typed it had moved on
- NewFiles an agent reads or writes now look like files. A report comes back as a readable document, a page of code as code — instead of one long line of escaped text
- ImprovedAddresses that could not be found now resolve. House numbers with a letter, addresses carrying a postcode, and even a misspelled town name are matched against the better of the two map providers rather than the free one alone — which is what most of the failures were
- ImprovedA match that is nowhere near what you asked for is refused instead of used. Asking for a street in one town and being handed a village two hundred kilometres away is worse than being told nothing was found: nothing looks wrong until a driver is standing there
- ImprovedStock that is about to expire appears on the calendar. The source existed and had never once produced an entry
- ImprovedEvery page in the product can now be reached from the navigation. Thirty-four could not — ten in Inventory, and the access settings for four products, which meant deciding who may use them was impossible without knowing the address by heart
- ImprovedStarred and recent pages sit at the top of the sidebar, so what you use every hour is not below things you have never opened
- ImprovedEvery product page now carries the same heading, description and main button in the same place, and the tab strip is built from one list — so a page cannot exist in the menu and be missing from the tabs, which is how those thirty-four went missing
- ImprovedYour agents describe their tools accurately. Twenty tools were being described by one part of the system and run by another, so the wording did not always match what actually happened. Tools from a connected server also read as “AWS Knowledge · Search Documentation” rather than a string of characters
- ImprovedThe setup questions at the end of signup now ask how you found us, which is the only way we know where to be
- FixedYou are no longer signed out in the middle of planning. A session that could simply have been renewed was being ended instead, and working in more than one tab made it likelier — taking whatever was on screen with it, including a round you had spent the afternoon importing
- FixedA form with something typed in it no longer disappears when you click beside it. A hundred and one of them could, discarding everything
- FixedThe weather panel on the map stopped opening across the map. It grew to the width of a fortnight of forecast and covered the thing you were looking at
- FixedThe product tour no longer greets people who have used the product for months. Whether you had seen it was remembered by the browser, so a new laptop, a cleared cache or a second workspace started it again
- FixedThe robot and drone connectors could not be loaded at all, and now can
v2.15.0
September 2026- NewCustomer orders, in Inventory. Raise one by hand or take it from a shop through the API, set stock aside for it, put it on a driver's round, and invoice it. Returns come back the same way
- NewA screen that tells you what you can actually promise. "In stock" counts the units already set aside for other people's orders; this shows on hand, held, and the only number worth quoting a customer. Anything oversold is at the top
- NewSetting stock aside is exact. Two orders racing for the last one cannot both be told yes, and two lines of the same order cannot spend it twice. If only four of the five you wanted are there, you get four and are told about the fifth rather than finding out on delivery day
- NewPicking takes the oldest first, and for anything with an expiry date, the one that expires soonest. Picking the freshest carton is how a warehouse throws away stock it paid for
- NewEscalate a conversation to a site visit. A support call that needs somebody to turn up used to end the trail — the address was retyped into Field Service and the customer's ticket could no longer answer "when is someone coming?". The ticket now keeps its promise and its clock while the job does the work, and shows the visit with its time
- NewThe service desk shows what blocks what. Blocks, blocked by, duplicates and relates — a card that is not moving looks exactly like one nobody has started, and this is the difference. Opening a blocker keeps the item you were reading
- NewSaved views. Name a filter, keep it, and share it with the workspace if you want to — so "look at Triage" means the same list to everyone. Sharing is opt-in, and only the person who made a shared view, or an admin, can change it
- NewField jobs have a name you can say out loud: FS-412, like a ticket. A number alone means nothing outside the job list
- NewYour agents can look up an order, say what can be promised, raise a draft and set stock aside — the last two only with approval. None of them can send a van; that stays a decision somebody makes looking at a round
- ImprovedThe routes your drivers actually do now appear on the calendar. The calendar had a fleet source all along, reading a table that has never had a row in it, so choosing "Fleet Routes" showed an empty month while the real rounds appeared nowhere
- ImprovedThe calendar's source filter is built from what is actually registered. It was a fixed list that had outlived its own entries and could never show anything new
- ImprovedChannels is split. The Inbox and Call Center sit with the rest of the day's work; phone numbers and voice profiles sit with the other things you set up once. One group cannot be filed in the right place when it holds both
- ImprovedThe integration compiler remembers what people approved. Confirm that one system's "total" maps to another's "net value" and the next person mapping the same pair starts from that instead of a fresh guess
- ImprovedWhen a vendor changes an API, the integration can be rebuilt against the new version and shows you exactly what moved — which fields stopped being filled, which changed. The old one keeps running until you approve the new one
- ImprovedMarketplace connectors say what they can do before you install them, and whether a person may let one act for them is now a permission an admin can grant
- FixedAdding one job to a driver deleted the rest of their day. A twelve-stop round became a one-stop round, silently, because the dispatch was best-effort and nothing surfaced it. A job now joins the round they already have
- FixedReschedule requests from drivers were never reaching anybody. The screen that lists them failed on every request
- FixedScheduled route runs were reporting themselves as failed and sending no notification, because of a lookup that could never have worked
- FixedA message saying nothing had reached the driver was being shown as a success, with a green tick
- FixedThe service desk asked you to read a mapping before approving it and never showed you one
- FixedForty delete confirmations in Italian and Polish were half-translated English
- FixedA page that crashed when the browser translated it now recovers instead of going blank
v2.14.0
August 2026- NewThe service desk has a table view. Aligned columns — key, title, status, priority, promise, assignee, last change — for when you are comparing a screenful of work rather than reading down a list. The row list is still there; pick whichever suits what you are doing
- NewThree row heights, remembered for you and not for your workspace: compact for scanning hundreds of rows, comfortable, and relaxed, whose targets are big enough to hit with a thumb. Relaxed is what makes the same table usable on a phone
- NewSupport lines. Give a queue a number and it becomes L1, L2, L3, and work can be escalated up it or handed back down. Moving an item asks what the next line needs to know and unassigns it, so it lands in their unassigned pile rather than sitting with your name on it. A desk that does not use lines never sees any of this
- NewField mode: one job at a time, full screen, buttons big enough for gloves. Start also starts the clock, Blocked asks what stopped you, Done finishes it. It works with no signal — every tap is kept on the device and sent when you are back, so nothing is lost in a basement or a lift shaft
- NewA dispatch board that answers who is free. Each person's open, in-progress and overdue work side by side, what nobody has picked up, and who is on call right now
- NewAn on-call rota, and — the part that matters — the gaps in it. A rota that only shows cover cannot show you the hour nobody is covering, which is the hour a customer finds
- NewA weekly review: opened against closed, promises missed, typical time to resolve, hours logged against hours estimated, and which line solved what
- NewAsk customers how it went. Bad, OK or Good in one tap, once per ticket, never for work that was cancelled. A poor rating reaches the team the moment it arrives, and the comments sit under the numbers where you can read them
- NewA knowledge base built from your own documents. Tag a document as knowledge and it starts appearing beside the work it answers, with the words that matched, and a button to drop it into your reply
- NewSend a customer a link to watch their own request: the status, when it is due, and the updates you publish. Nothing else — not your internal notes, not who is working on it. Off until you share it, and revocable. When they reply, the clock starts running again for you
- NewTickets open as windows you can move, collapse and keep several of at once, instead of one panel covering the list. Collapsing one keeps everything in it — a half-written reply, a running timer — and the strip along the bottom is where they wait. They stay open while you go and look something up on another page
- NewEvery ticket now starts as a draft. Type a line, press Add, and you get a draft in the queue marked as one, with a window open to finish it in — it becomes a real ticket when you save. Nothing is written until then, and a half-written one survives a stray click
- NewA work timer. Start and stop it on an item, log time by hand, and correct it later with a reason — nothing is deleted, so a disputed invoice can still be traced. A timer left running overnight asks how long it really was instead of quietly billing it
- NewFifteen new connectors: bol.com, Sendcloud, DPD, FedEx, Moneybird, Exact Online, Zendesk, Freshdesk, Google Sheets, Airtable, Microsoft Teams, Pipedrive, Salesforce, Amazon S3 and SharePoint
- ImprovedWork history now reads as sentences. It used to show raw identifiers, so "who changed this and to what" was unanswerable without looking things up by hand
- ImprovedEvery row in the work list shows how it stands against its promise, and you can group by that — breaching, within the hour, today, later
- FixedA website chat that had been handed to a colleague kept saying "waiting for a colleague" while that colleague was already replying, and never said who had joined. It now names them and marks their messages as theirs
- FixedMerging two reports of the same problem failed every time it was tried
- FixedOverdue promises were not being announced. The watcher that checks them stopped on its first find and said nothing
- FixedSeveral links across the platform opened the right page with the wrong thing on it — a queue that showed everything, a map that highlighted nothing, a conversation the escalation was not about
v2.13.0
August 2026- NewTemplates are on the Marketplace: ready-made workflows you can install and change, free, built from steps the platform already has. Installing one creates a draft, so nothing runs until you activate it
- NewA template says what it needs before you install it — which products it uses, whether a step stops and waits for a person, and whether it contains a step this version no longer has. If your workspace does not have one of those products, the install names it instead of creating something that would fail on first run
- NewThe first template is on the shelf: Refund a Return, With Evidence. A customer says they sent it back, it checks whether the parcel actually arrived, puts that evidence in front of a person, and refunds only if they agree
- NewA new GenieMap connector for Dubai and UAE off-plan property: search projects, open one in full with its payment plans and brochures, list its units and prices, and check the Land Department transactions behind it
- ImprovedThree names instead of five. What you buy is a Product, what reaches an outside system is a Connector, and a workflow you install is a Template. "Add-on", "plugin" and "extension" are gone; one of them meant two different things depending on the screen
- ImprovedThe sidebar category is Products, publishing to the Marketplace is under Marketplace → Publish, and the review desk is Connector review
- FixedA flow started from a public chat can no longer complete a step that needs someone to approve it. Approval was honoured when an agent was asked directly, and not when the same step ran inside a flow
- FixedTemplates were listed and installed against whichever organisation was found first for your account, so anyone belonging to more than one could be shown another one's private templates
v2.12.0
August 2026- NewEvery product decides its own access, from its own settings page. Say who may open Fleet, or Reporting, or the CRM, and what they may do once inside, by role or by named person
- NewAccess can be invitation-first. A role then no longer carries every product with it: a dispatcher hired to plan routes reaches routes, and reaches the invoices only when somebody puts them there. Before it applies, the setting says how many people it removes from how many products
- NewSomeone can be limited to particular records rather than a whole product, and the counts, totals and exports they see are filtered to match
- NewBuild your own plan: the platform itself, plus only the products you want, priced as you tick them. If the bundle costs less than the pieces, the page says so, and anything billed on top of the monthly figure is listed before you buy
- NewService Desk arrives as a product of its own: work items with their own states, and every conversation with a customer, whether ticket, call or CRM note, on one timeline
- ImprovedSettings shows one list of people instead of two that had to be read together, and anyone in a workspace without organisation access is now visible rather than missing from one of them
- ImprovedThe inbox list is grouped by day and reads as one line per ticket, so rows line up instead of each being a different height
- FixedLive updates reach you as they happen. Requests for a person from a live chat, ticket changes and route assignments were reaching the notification list but not the screen you were looking at
- FixedLong ticket subjects in the inbox were cut off, and the list had to be scrolled sideways to read them
- FixedIn a deployed chat, asking to speak to a person now tells the visitor if the request cannot go through yet, instead of the button appearing to do nothing
v2.11.0
August 2026- NewRoute planning is one screen: the map is the surface, the round sits beside it, and nothing hides behind a wizard step. Undo covers the destructive actions, and a selection of stops can be edited at once
- NewDrivers see the next few days and accept them without driving them yet. Re-planning a day a driver has accepted asks him rather than overwriting him, and the desk can see a re-plan he has not confirmed
- NewA stop can be added to a round already on the road, and a failed stop handed to another driver the same day
- NewA round can start from the depot, the driver's home or wherever he already is, end somewhere other than where it began, and respect his shift
- NewCompliance became a surface of its own: readiness against thirteen frameworks, controls, evidence, attestation and an export an auditor can read
- NewThe report builder is a product in its own right, with real Excel and PDF exports, in your language; Spatial and Vision are products of their own too
- ImprovedThe planner fits more stops into the same day. It tidies the order inside each round instead of keeping whatever the first pass built, and it searches twice and keeps the better plan. Measured over three independent sets of 120 generated Dutch delivery days: around 300 more stops planned and about 15% fewer kilometres, with not one day out of 360 worse on either count
- ImprovedTravel time was re-measured against the routing engine leg by leg. Town hops between two shops were planned at 22 km/h where the real answer is 16, so a city round promised forty per cent more of its afternoon than it had
- ImprovedThe stop time in your spreadsheet is recognised whatever you call it, in eight languages, and parcel counts and weights import too — so a van's capacity finally means something
- ImprovedThe Working day field says when eight hours is our assumption rather than your setting, and a stop left out for time tells you how long the day is and where to change it
- FixedThe planner could say the time was fully used beside a day of over nine hours: the drive back to the depot counted in the duration shown but not in the check for whether another stop fitted
- FixedEvery robot and drone control button called an address that no longer exists, and reported success anyway. All of them work, and a failure now says so
- FixedExporting a plan and importing it back lost the company name and the load, and opening a saved round replaced every company name with a bare street address
- FixedA session that has ended says so and takes you to sign in, instead of leaving the page quietly failing against an API that is refusing it
- FixedDriver-facing routes that answered to anybody are closed, and notifications are scoped to their workspace
v2.10.0
August 2026- NewTell the chat how to answer before you ask — a mode button beside the message box switches between letting the agent decide, searching the web, or researching a question in depth
- NewPer-message options for image and text generation — orientation, size, quality and style — shown only where the model you are on supports them
- NewIf you have only ever signed in with Google or Microsoft, you can now set a password from Settings or the Forgot password link, and keep using either
- NewA new Credential guardrail stops an agent repeating an API key, access token or private key into a reply, a ticket or a log
- ImprovedTesting a governance rule now runs it the way it runs in production — the Test button previously understood only five rule types and quietly reported a pass for the rest
- ImprovedObserve-only guardrails no longer slow a response, so a new rule can be trialled on live traffic at no cost to the people using it; and deploying no longer cuts off calls in progress
- FixedAgent chat could fail with a server error instead of replying, and the Datasources tab on an agent could not list, connect or disconnect anything
- FixedSplitting a round across drivers produced routes with no path between the stops, and Spatial showed routes as numbered pins with nothing joining them — both now draw properly
- FixedA voice agent could answer something the caller never said, because silence was occasionally transcribed as a polite sign-off
- FixedThe assistant can now see your Sheets and Documents, and create a spreadsheet inside a Drive folder; adding stops to a route no longer reports success while dropping some of them
- FixedSigning in with a capitalised email address no longer fails, and invitations now record whether the email was really delivered
v2.9.0
August 2026- NewEvery add-on now says where it came from — Official (built by us), Community (built by another customer and reviewed by us) or Private (built for your organisation and listed to nobody else)
- NewPublish your own add-on from Marketplace → Your add-ons: start a draft, submit it for review, and see the decision and any reviewer notes in the same place
- NewPrivate add-ons built for your organisation appear only in your Marketplace; no other customer can see or search for them
- ImprovedDocumentation now walks through building and submitting an add-on end to end, including what happens during review
- FixedThe social posting add-ons (LinkedIn, X, Facebook and Instagram) are withdrawn from the Marketplace while their publishing is finished. Anything already installed keeps working
v2.8.0
August 2026- NewSplit a planned round across several drivers — it now creates a separate route for each of them
- NewSupport access is yours to approve — a request has to be accepted by you, is limited to one workspace, expires on its own, and is named on screen while in use
- NewCall recording consent — callers are told when a call is transcribed, and opting out genuinely stops it
- ImprovedRoute exports include the assigned driver, with a proper Excel export alongside CSV; invitations show whether the email actually arrived, with resend and a copyable link
- ImprovedDutch, French and Arabic are fully translated, and the documentation shows only the features your workspace actually has
- FixedStart, Pause and Resume on a dispatch now work, and recurring route schedules now run — dispatching to the driver and sending customer tracking links as intended
- FixedAutomatic carry-over rolls to the first day with room instead of giving up, and spreadsheet imports handle semicolon-separated CSVs and keep the company name on each row
- FixedPhone calls on Gemini connect properly and are transcribed; a multilingual agent transcribes whichever language the caller speaks, and background conversation is no longer attributed to the caller
- FixedCalls made from a CRM record are logged as activities, and in the driver app rerouting no longer repeats endlessly or covers the map
v2.7.0
July 2026- NewA rebuilt route planner that guides you step by step and checks each step before you continue, so you never reach the end with something missing
- NewDrag stops into the order you want and assign the driver right inside the planner
- NewSee each stop’s expected arrival time before you dispatch, based on live traffic, with clear warnings when a stop would run late or clash with another
- NewGive any stop a preferred arrival window, imported from a spreadsheet column or set by hand, and the plan works around it
- NewSave any route as a reusable template and start future routes from it in one click
- NewChoose per route whether customers are notified when it is dispatched, and set vehicle height, weight and length so routing avoids roads it cannot take
- ImprovedDrivers now see the planned arrival time for every stop in the app, so they always know whether they are ahead of or behind schedule
v2.6.0
July 2026- NewYour AI assistant knows your team — ask who your drivers are or who’s on shift right now, answered from your roster and schedules
- NewAI agents can run your warehouse from chat — receive, adjust, move and cycle-count stock, and create or update products
- NewAI agents can work your Inbox — find, reply to, assign and close tickets, with replies sent over each conversation’s own channel (email, SMS or web chat)
- NewBulk-import CRM contacts from an Excel or CSV — your agent maps the columns, creates any missing companies and adds everyone
- NewAgents can alert your team with an in-app notification when something needs attention
- ImprovedAgents know exactly what they can do — and every ability stays controlled per agent, with sensitive actions requiring approval
v2.5.0
July 2026- NewSmarter delivery planning — flags a day that won’t fit driving and stop time in a driver’s shift, and moves the overflow stops to another day
- NewCarry over unfinished deliveries to another day or driver — manually, automatically by your assignment rules, or on a nightly schedule
- NewDeliveries respect your customers’ opening hours from CRM — nothing is scheduled outside business hours, with a manual override when you need it
- NewBulk actions and Excel/CSV import across Fleet, plus automatic “arriving soon” customer SMS, traffic-aware ETAs and live traffic on the map
- NewYour AI agents can run the fleet end-to-end — assign, cancel and reroute routes, carry over stops and notify customers of delays
- NewNative Grok Voice and Gemini Live for real-time voice calls, in the browser and on the phone
- NewWork your CRM faster — click-to-call, SMS and email from any record, a Files tab, and CRM-wide search
v2.4.0
July 2026- NewGitHub & GitLab connectors — bring your repos, issues, pull/merge requests and CI/CD pipelines into flows and agents
- NewAI Code Review — automatically review every opened pull request and post an approve or request-changes review back to the repo
- NewDelegate-to-Agent and Execute-Skill flow nodes — compose specialised agents into a pipeline
- NewInbox AI autopilot — automatically put a matching ticket on an AI agent and optionally send the first reply
- ImprovedTeam skills now managed on Settings → Members, driving field-service, call-routing and dispatch
v2.3.0
July 2026- NewInvoicing (Accounts Receivable) — send invoices and PDFs, recurring billing, overdue tracking and payment links
- NewField Service — work orders with scheduling, skill-based auto-assignment, parts and completion sign-off
- NewAlerts — notification rules delivered by email, SMS and browser web push
- NewScheduled reports delivered as a PDF on a schedule
- ImprovedInvoicing is wired into CRM, the unified calendar, flows and your AI agents
v2.2.0
July 2026- NewDeploy agents on SMS, WhatsApp and email — not just web chat
- NewTurnkey embed — add your agent to any website with one line of code
- NewHuman handoff from deployed chat into your Inbox, plus per-deployment analytics and personas
- NewWeb search & site crawling so agents can research and learn from the open web
v2.1.0
July 2026- NewEnterprise identity — SAML single sign-on, SCIM provisioning, two-factor authentication and IP allow-listing
- NewAudit-log export and SIEM streaming
- NewAI cost controls — token budgets, over-budget alerts and spend per agent and workforce
- ImprovedTrust Center, data-residency options and bring-your-own-key vault encryption
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